Must-Know Facts about the Lifeline Cell Phone Assistance Program

Lifeline is a program that provides low-income consumers with discounts on home phone and cell phone services. It’s free and based on a household’s total income for the last year. To get a deal, you need to show that you or someone in your family receives benefits from a government assistance program. These include SNAP, Medicaid, Federal Public Housing Assistance, SSI, the Veterans and Survivors Pension Benefit, and specific Tribal programs.

Benefits

Low-income consumers can get cell phone service through the Lifeline Cell Phone Assistance Program to help them lower their monthly phone bills. The Lifeline program offers a variety of benefits, including discounts on phone services and unlimited data plans. In addition, subscribers have yet to assess surcharges on their telephone service. These include the Federal Universal Service Fee, state/local taxes and fees, the 911 emergency system, and other government-sponsored programs. The lifeline cell phone assist in California is also available to qualified consumers who use a teletypewriter (TTY or TDD) device, which allows people who are deaf or hard of hearing to communicate with the public on their phones. If you need a teletypewriter to make and receive calls, you can qualify for a second phone line at the same discounted rate.

To apply for the Lifeline cell phone discount, fill out an application and attach a medical certificate that verifies the need for a teletypewriter or TTY device.  Once approved, you must pay a small one-time charge to convert your existing phone service to the Lifeline discount. Then, a credit for program discounts will be applied to your account retroactively when you use the value. Some cell phone providers offer a free wireless handset when you establish a service and pay the cell phone discount. Most mobile devices used for cell phone service include nationwide calling, domestic text messaging, and caller ID. Some carriers also offer a variety of other features for additional costs. You can use the CPUC’s online comparison tool to determine the best plan for you. Whether you have a landline or a cell phone, selecting the right service plan for your needs is essential. Choosing the right Program will help you save money on your monthly bill and ensure you have access to the features you need.

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Requirements

If your household income is 135% of the federal poverty guidelines or less, you can qualify for Lifeline.  The Program is available to anyone in an eligible state, commonwealth, territory, or Tribal lands. Subscribers get a discount on their monthly phone bill and can even apply the subsidy to an internet package. You will need to use it through your local phone company, and you will need to confirm your eligibility by providing your Social Security number or Tribal identification number and your address. Some states have additional requirements for qualifying. When you apply, your information will be verified against public records, and any incorrect information could result in denial of service. You should send copies of your documents instead of originals.

Eligibility

You may qualify for the Lifeline Cell Phone Assistance Program as a low-income family member. The Program is designed to help you reduce your monthly phone and internet bills by lowering service costs. This discount is provided through government subsidies and your financial resources. The Program is also available for eligible individuals living on federally recognized tribal lands and is offered by participating wireless service providers. These discounts can be used to pay for a single telephone line or an entire home service package. Many Lifeline cell phones have features that allow you to communicate over the Internet. This will enable you to stay connected with your loved ones no matter where you are. In addition to discounted cell phone service, the Lifeline Program also offers an Affordable Connectivity Program (ACP) that gives you a one-time benefit of $100 for a connected device like a tablet or laptop computer. This Program is offered by various wireless service providers and helps you get an internet-capable device for work, school, and entertainment. It’s an easy and effective way to get your device, and it’s available in many states.

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Renewal

Lifeline offers discounts on phone services for eligible low-income consumers in every state, commonwealth, territory, and Tribal land. The Universal Service Administrative Company (USAC) administers the Program, which helps people apply for Lifeline and keeps their benefits current through an annual recertification process. Applicants must follow all program requirements and submit proof of eligibility for approval.  Once the application process is complete, the applicant will receive a pink envelope with an offer to sign up for the Program at a discounted rate. They will then need to provide updated documentation demonstrating their eligibility status for the Program. In some states, consumers can qualify for a second line of Lifeline service at the same discount if their household contains one person who is deaf or disabled and needs a TTY to communicate with others on the telephone. They must also provide proof of enrollment in the state’s deaf and disabled telecommunications program or a medical certificate from their doctor indicating that they need a TTY. The FCC and USAC administer the Lifeline program under the Communications Act. The Commission’s Rules govern the Program, including requirements for renewal.